Mastershoe Reviews

Mastershoe.co.uk accepts all major credit and debit cards, including American Express, as well as PayPal as payment methods. It's important to note that once an order has been placed, it cannot be amended or cancelled if it's an online exclusive. If a different address is required for shipping than the one provided during the order placement, the order needs to be cancelled and replaced with the correct address. Please ensure to double-check all details before finalizing the order.

Mastershoe.co.uk has a 30-day return policy. To return a purchase, it must be in new condition (unworn) with the original box and swing tags, labels etc. The box must be repackaged securely inside a plastic bag or cardboard box and must not have any tape or labels stuck directly to the shoe box. The return must also contain the original packing slip or a short note with the name and order number. If an alternative product is required, a new order will need to be placed as the original will be refunded upon return. They do not operate an exchange service.

For UK Returns, Mastershoe offers a £4.49 tracked and signed-for returns label using Royal Mail for all UK addresses. One can return 1 pair using 1 label. If returning more than 1 pair, an additional return label will need to be purchased. Return labels are non-refundable.

For International Returns, there are a couple of options. One can return the order using their own means to the specified address. Once the order is received back, a full refund will be given. It is highly recommended to use a tracked service to minimise any risk of the item becoming lost. Alternatively, a DHL collection can be arranged for £29.99 which may be cheaper than posting the item back by other means.

Regarding the Shipping Policy, Mastershoe uses a tracked service for all UK orders. The standard delivery is free for any orders within the UK and generally takes 2-3 business days from despatch. Items are despatched within 1 working day. They are happy to deliver to your work or home address. They also offer a Royal Mail Tracked 1-2 business day delivery for £2.49, and a Next Working Day service for £5.99 on all items (excluding online exclusives) for delivery within the UK. For international destinations, they use DHL express for most international deliveries.